Staying connected with students, parents, and the community has never been more important. The new norm of remote and hybrid learning brought with it
change and friction, but Mitel’s unified
communications apps help to bridge communications
gaps within the greater education population.
Fifty focus groups consisting of more than 500 educators
helped Mitel better understand the challenges of teaching remote and
the impact COVID had on teachers, students, and parents. From those
interactions, there were three themes identified as common communications breakdowns.
Top 3 Communications Breakdowns in Education
Many of the educators said they needed a quick fix that would allow them to pivot from on campus to working from home; most started to call forward the main Department of Education number to an unknown voice services number, or even their own personal mobile number. While this seemed to alleviate the issue at first, it really caused a cascade of problems:
When call forwarding a number off-campus, the schools only received one call at a time, throttling back communications that were desperately needed to avoid further crisis.
Calls could not be scheduled, which created interruptions for the students and teachers.
In a time of high anxiety, having overseas data a holistic voice communications strategy can provide consistency throughout the district, provide partners with the confidence they need and the convenience that educators deserve.
Mitel’s UC Applications are the Answer
The Mitel unified communications applications do reciprocal links benefit your seo strategy? are at the core of all Mitel solutions, offering voice, chat, and collaboration in a single application. Let’s narrow down the use case to align the solution with the challenges faced by educators.
Allowing parents and the community to continue to call the school’s published qatar data numbers offers consistency and familiarity. The community, meaning more than one person at a time, can reach the school to receive messages and further instructions.
Individuals within the school
can work as a “virtual” group, sharing the incoming
and outbound workload which allows for more
answered and connecting calls more often.
Using the Mitel Softphone for calls will associate that
user with the school by sending out the school’s campus caller ID,
which provides the familiarity and confidence for the parent to answer the call.
A Holistic Communications Solution
Changing processes in the middle of an emergency,
like COVID, only created more disorder.When the teachers attempted to return
with the school and went unanswered by the parents. Many teachers told
us they needed to send a pre-text to the parent
asking them to answer the call from this unknown caller ID.